Because Your Trust Matters to Us

1. About This Privacy Policy

Thank you for visiting our website. This website is operated by “Go ETA Online”, referred to in this policy as “the Company,” “we,” “our,” “us,” or “the website”. We are responsible for ensuring that this website functions properly and for handling your information securely.

We respect your privacy and are committed to protecting it. This Privacy Policy explains what information we collect, why we collect it, how we use it, and the choices you have. It applies to everyone who visits or uses our website and services.

This policy follows the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our website, you agree to the practices described in this policy.

2. What We Do

Our website provides information and services for visa applications and electronic travel authorisations (ETAs), including eligibility checks, document preparation, and application assistance.

3. Scope of This Privacy Policy

This Privacy Policy applies to all personal information we collect through our website and related communication channels. This includes online forms, email, phone contact, and any other means of interaction you have with us while using our services.

4. Key Terms Explained Simply

To make this policy easier to understand:

• Personal information means details that can identify you, such as your name, contact details, or passport information.

• Sensitive information includes data that needs extra protection, such as health details, criminal history, or biometric information.

• Services refer to the assistance and support we provide for ETA and visitor visa applications, and related travel documentation.

5. Information We Collect

We only collect information that is reasonably necessary to provide our services. Depending on how you use our website and services, this may include:

• Your name, email address, phone number, and other contact details

• Passport, travel, and identification information required for visa or ETA related services

• Payment details, which are processed securely by trusted third-party payment providers

• Technical information such as IP address, browser type, cookies, and website usage data

• Messages, enquiries, and other communications you send to us

• Any other information you choose to provide voluntarily

Sensitive information, such as health details or criminal history, is only collected where it is reasonably necessary to provide visa or ETA related services and where you have given your consent, unless collection is required or authorised by law. Any sensitive information we collect is handled with a higher level of care and confidentiality, in line with the Australian Privacy Principles (APPs).

6. How We Use Your Information

We use your information to provide a reliable, secure, and efficient service. This includes:

• Delivering and managing our services

• Processing visa and ETA applications or requests

• Responding to enquiries and providing customer support

• Verifying identity and helping to prevent fraud

• Meeting legal and regulatory requirements

• Sending service updates, important notices, or marketing messages where you have given consent

• Analysing website usage to improve performance and usability

We aim to use your information in a fair, transparent, and genuinely helpful way.

7. Advertising and Personalisation Settings

We may display advertisements based on your interactions with our website. This helps us show content that is more relevant to you.

You can opt out of personalised advertising at any time using:

• NAI Consumer Opt-Out (US & global)

• DAA WebChoices (US)

• YourAdChoices Canada

• EDAA Your Online Choices (Europe/UK)

Using the AppChoices app for mobile devices:

• AppChoices for iOS

• AppChoices for Android

Your advertising preferences are stored separately for each browser and device. If you delete cookies, use a different browser, or switch devices, you may need to reset your preferences.

8. When We Share Your Information

We do not sell or trade your personal information. We only share it when necessary, including with:

• Relevant government authorities for the purpose of processing ETA or visitor visa applications

• Trusted service providers who support our operations and are subject to confidentiality obligations

• Payment and technology partners who help keep our transactions and systems secure

• Analytics and advertising partners (such as Google) who assist us in understanding website usage, measuring marketing effectiveness, and presenting relevant advertisements. These partners may use cookies, pixels, and similar technologies to collect technical and interaction data, including device information, IP addresses, browsing behaviour, and website activity, for advertising measurement and performance analysis.

• Law enforcement or regulatory bodies where disclosure is required by law

9. Overseas Disclosure of Personal Information

Your personal information may be stored, processed, or accessed outside Australia. This may occur where our servers, technology providers, or relevant government authorities are located overseas, including in countries involved in visa or ETA processing.

Where personal information is disclosed overseas, we take reasonable steps to ensure that recipients handle the data in a manner consistent with the Australian Privacy Principles (APPs), unless an exception under Australian privacy law applies.

By using our website and services, you acknowledge and consent to the overseas disclosure of your personal information for these purposes. This may include disclosure to foreign government authorities, such as border or immigration agencies, where required to process a visa or ETA application.

10. How We Protect and Store Your Information

We use appropriate technical and organisational measures to protect your information from unauthorised access, loss, or misuse. We retain your data only for as long as necessary to provide our services or as required by law. When it is no longer needed, it is securely deleted or anonymised.

11. How We Use Cookies

Our website uses cookies and similar technologies to help it operate effectively, improve performance, and understand how visitors interact with the site.

Cookies are small text files stored on your device when you visit a website. They allow the website to recognise your device and remember certain information, such as your preferences or previous interactions.

We use cookies for purposes including:

• Enabling core website functionality and security

• Remembering user preferences and form information

• Analysing website traffic and usage trends

• Improving website content, layout, and performance

• Supporting marketing and advertising activities where permitted

Some cookies are placed by third-party service providers, such as analytics and advertising partners, including Google, to help us measure website usage, understand visitor behaviour, evaluate marketing effectiveness, and display relevant content or advertisements. These technologies may collect information such as IP address, device identifiers, browsing activity, and interactions with our website. Limited information may be shared with these providers for analytics, advertising measurement, and campaign performance purposes in accordance with their respective privacy policies.

You can manage or disable cookies through your browser or device settings at any time. Please note that restricting cookies may affect the functionality of certain parts of the website.

12. Your Data Rights and Choices

You have the right to:

• Access the personal information we hold about you

• Request corrections if your information is inaccurate

• Ask for your data to be deleted or restricted in certain circumstances

• Withdraw consent where applicable

To exercise these rights, you can contact our Privacy Officer, and we will respond within a reasonable timeframe.

13. Children’s Privacy

Our website and services are intended for people aged 18 and over. The Company does not knowingly collect personal information from anyone under 18 without verified parental or guardian consent. If we discover that such information has been collected unintentionally, it will be removed promptly.

14. Opting Out of Direct Marketing

You have control over the marketing messages you receive from us. You may unsubscribe from promotional emails at any time by using the unsubscribe link included in our messages or by contacting our Privacy Officer directly.

Choosing to opt out of marketing communications will not affect important service-related emails connected to your visa or electronic travel authorisation services.

You may also choose to opt out of interest-based advertising by clicking here.

15. Changes to This Policy

We reserve the right to update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be published on this page with the new “Last Updated” date. We recommend reviewing it periodically.

16. Contacting Our Privacy Officer

If you have questions, concerns, or requests about your personal information, please contact our Privacy Officer. We aim to handle all enquiries clearly, fairly, and promptly.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner(OAIC) on 1300 363 992 or visit their website at www.oaic.gov.au.

Go ETA Online

ABN: 78661260626

Address: 5 Winchcombe Place, Castle Hill NSW 2154.

Email: [email protected]